Refund policy

At ROSE IN DRESS, we want you to feel confident and beautiful in every piece you choose. If something isn't quite right, we're here to help. Please review our Return & Refund Policy below for information about return eligibility, return procedures, and refunds.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unwashed, and unused.

  • Items must be returned in their original condition, with all original tags and packaging intact.

  • Items must be free from stains, makeup marks, perfume, odors, or other signs of wear.

  • Proof of purchase or your order number must be provided.

All returned items are subject to inspection. Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and product-protection reasons, the following items may not be eligible for return:

  • Items marked as final sale or non-returnable.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items returned without original tags or in unsuitable condition.

  • Gift cards and other products designated as non-returnable, where applicable.

Please review product descriptions and any special return conditions before placing your order.

How to Request a Return

To begin a return, please contact our Customer Support Team at info@roseindress.com within 30 days of delivery.

Please include the following information in your email:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for the return.

  • Clear photos of the item, if it arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions if your return is approved.

Please do not send any merchandise back before receiving return authorization and the correct return instructions.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Original shipping fees, expedited shipping charges, and other delivery-related fees are generally non-refundable, except where required by applicable law or when the return results from our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact info@roseindress.com as soon as possible.

To help us resolve the issue, please provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photos showing the item and the issue.

Our team will review your information and work with you to determine an appropriate resolution.

Please keep the item and its packaging until our team has advised you on the next steps.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for the refund to be processed. Depending on your bank, card issuer, or payment provider, additional time may be required for the funds to appear in your account.

If your refund has not appeared after the expected processing period, please contact our Customer Support Team for assistance.

Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible at info@roseindress.com.

We cannot guarantee cancellations or changes once an order has entered processing or has been shipped.

If your order has already shipped, you may need to follow our return procedure after delivery, subject to the eligibility requirements outlined in this policy.

Refused or Undeliverable Shipments

Customers are responsible for providing a complete and accurate shipping address.

If a package is refused, returned to sender, or undeliverable because of incorrect address details or failure to collect the shipment, any refund or reshipment will be reviewed on a case-by-case basis.

Original shipping charges and additional carrier fees may not be refundable where permitted by applicable law.

Important Notice

Please contact our Customer Support Team before returning any merchandise to receive the correct return instructions.

The business address listed below is provided for business correspondence only and is not our return warehouse. Do not send returned merchandise to this address unless you have received explicit instructions confirming it is the correct return destination.

This policy does not limit any consumer rights that cannot be excluded under applicable law.

Contact Us

ROSE IN DRESS

📧 info@roseindress.com

Business Address

8820 India Ave
Jacksonville, FL 32211
United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding returns or refunds, please contact info@roseindress.com. Our Customer Support Team typically responds within 24–48 business hours.

Thank you for choosing ROSE IN DRESS. We appreciate your trust in our brand and are committed to making your shopping experience as smooth and enjoyable as possible.